The conditions and agreements are described below by different topics:
FREE CALL
To start to work with my it is necessary to participate in a call. This can take place via phone or video conferencing. I do not offer therapy during the call.
The purpose of the initial consultation is to assess the client's readiness for therapy and to set the focus and goals of the work. During the call, I will provide information on the number of sessions required, share general information about the content of the therapy, and answer questions. Everything discussed in the call is relevant based on the information provided at that time. Assessments are only approximate guidelines and may change.
BOOKING AND PAYMENT
50% of the therapy session fee is payable if canceled less than 24 hours before the scheduled time.
If there is no notification and no-show, 100% of the therapy session fee is payable.
CANCELLATION AND RESCHEDULING
If you need to cancel or reschedule a session, please let me know as early as possible. Notification should be sent via email or phone call at least 24 hours before the session.
The fee for the session is based on my professional competence and the time spent, and it does not guarantee successful results. Therefore, fees for sessions you have attended are non-refundable.
If you have prepaid for a package and decide to discontinue your therapy process before using all the sessions, the fee will be refunded proportionally for the sessions and extras you have used.
SESSION FEES
Before booking, I will inform you of all professional fees. Fees may change according to increased competence and gained experience. I will always notify you of any changes before booking.
CONTACT BETWEEN SESSIONS
All contact between sessions is conducted only by phone, email, or letter during designated working hours (9-17). Messages received outside working hours will be responded to during working hours.
MEDICAL OR PSYCHOLOGICAL CONDITIONS
I may ask about your medical history to determine any possible contraindications to therapy. This also helps to assess whether your health may affect (or is affecting) the achievement of desired therapeutic goals. Please inform me of any medical changes during your therapy or if you return to therapy after a break.
If you are receiving treatment from any medical, healthcare, or therapy practitioner, such as a family doctor, psychologist, psychiatrist, or counselor, I may ask for their written consent before we start therapy sessions. This requirement is solely to ensure your well-being and health as a client!
Please note that I cannot offer my professional services if you suffer from epilepsy or any psychotic disorder. For more detailed information about psychotic disorders, see here: https://valisveeb.kliinikum.ee/psyhhiaatriakliinik/lisad/ravi/ph/20psyhhoos.htm
AGE RESTRICTIONS
You must be at least 18 years old to participate in online sessions. For clients under 18, parental or guardian participation is required at the beginning of the online call in a way that makes them visible to me as the therapist.
Parental awareness of the ongoing therapy is necessary, but substantive sharing is the client's own responsibility and right. Confidentiality does not apply if it is revealed that the client is a danger to themselves or others.
ARRIVAL TO SESSIONS
Ensure you arrive at therapy on time. If you are late, please inform me as soon as possible. I will do my best to provide a full session, but this depends on subsequent bookings, and I cannot guarantee it in case of lateness.
FEEDBACK AND SHARING
Your feedback is always welcome! Feel free to send it via email.
HYPNOTHERAPY RECORDINGS
Hypnotherapy recordings should not be listened to while driving, operating machinery, or engaging in any other activity requiring concentration. Each recording is intended for your personal use only and must not be shared, lent, copied, or sold. This is your personal time, for yourself. Allow it!
SESSION OUTCOMES
My agreement to collaborate does not imply or guarantee the resolution of your issue. Session outcomes cannot be guaranteed. However, I will use the knowledge I have been taught and acquired in the best possible way to help you achieve your desired outcome!
STANDARDS OF CONDUCT
During each therapy session, I will treat you with respect and will not abuse your trust. I will always use best practices in our mutual interest. In return, you are obliged not to harm yourself, other people (including me), or property belonging to others.
By booking a session, you agree not to participate in sessions under the influence of alcohol, drugs, or other substances (except for prescribed medications). If you attend a session under the influence of alcohol, drugs, or other substances, or behave violently, I will terminate the session and may refuse further collaboration without refunding the amount already paid for the session(s).
CONFIDENTIALITY
All contacts, including sessions, phone calls, and emails, are conducted confidentially and may be recorded. Your consent will be requested before any recording. All recordings, conversations, and notes will remain confidential, except in the following situations:
LIABILITY AND COMPENSATION
I am not responsible for any direct or indirect damages (e.g., lost profits or other economic loss) resulting from the contract, the Law of Obligations Act, or any other legal act that may arise from the provision and use of my professional services. Additionally, you agree to pay and compensate for all costs and damages arising from your participation in using my professional services.
APPLICABLE LAW
All terms of therapy and other related matters are based on the laws of the Republic of Estonia. All disputes will be resolved through negotiations. If negotiations do not yield results, the dispute will be resolved according to the procedures established by the laws of the Republic of Estonia.
UPDATING THE TERMS
The terms of the collaboration agreement may change. Please review the terms and any changes if you wish to return to therapy after a longer pause.
DATA PROTECTION
In the course of my services, your personal data will be collected, processed, used, and stored in accordance with data protection regulations. By making a booking, you agree to exchange data electronically and are aware of the associated risks (e.g., possible loss of messages, potential malicious alteration, theft of confidential data, etc.). I take reasonable measures to mitigate risks but cannot fully guarantee and are not liable for such risks materializing. By booking, you agree that the data protection terms are mandatory and do not constitute a breach of confidentiality. If you do not agree with the above, please do not make a booking. Terms may change from time to time, I will notify you in advance, so please check my website periodically for updates.
CONCERNS AND COMPLAINTS
If you have a concern or complaint about your therapy, please discuss it with me first, and I will try to find a solution.
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